Subject: Tech Support Candidate - Mahendra Tomar
From: Mahendra Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 11:18:12 -0400

| | Tech Support Test

Name | Mahendra Tomar
E-mail | [email-masked]
Phone Number | (0562) 7906346329
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida sector 76
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | techmahindra | CSA | 7feb 2020 | 14500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly i will suggest the proper internet connection.
secondly i will suggest pop up allotment and cookies..
third, i will suggest the the website access is safe or not in that particular browser..

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) i will open the bluetooth in my phone same as i will open the bluetooth headset
2) second thing is that i will enter the passcode after the selection of that particular bluetooth into the list on my phone..

What according to you makes you a good candidate for customer service or technical support job? | good communication skill, good patience, good troubleshooting and good presentation skills..
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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