Subject: Tech Support Candidate - Gaurav Kumar
From: Gaurav Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:59:09 -0400

| | Tech Support Test

Name | Gaurav Kumar
E-mail | [email-masked]
Phone Number | (+91) 9708767352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Vasundhara , sector 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sattrix information security pvt Ltd | Security Analyst SOC L1 | August | 8
Previous Employer 1 | NA | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we need to check internet connection.
If we connected with wi-fi we need to check strength of network .
If we connected with LAN cable , need to check proper connection of LAN .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch ON the bluetooth of the speaker.
Go to setting and select bluetooth option and Click it .
Select add device and wait for list of devices.
Select the device name in list and pair it .

What according to you makes you a good candidate for customer service or technical support job?

I have technical skills and i am always play with new troubleshooting.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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