Subject: Tech Support Candidate - NIJIN TK
From: NIJIN TK <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:53:49 -0400

| | Tech Support Test

Name | NIJIN TK
E-mail | [email-masked]
Phone Number | (91) 9809741368
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Calicut, Kerala
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
SQL, RDBMS, ERP, REPORTING

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Software Associates | Team lead | 30 | 37000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the error message. If it is related to the internet connection,Then I will check the internet connection and will ensure the internet is working properly by testing another website also (Eg: www.google.com).
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth in mobile and in speaker also(If needed). And search for the speaker name in the phone bluetooth available list. Then click on the speaker and pair it
What according to you makes you a good candidate for customer service or technical support job? | I have more than 6 years of experience in managing customers in all over the india and African continent also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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