Subject: Fwd: Security concerns about EPOS products and software
From: Deeksha Dadu <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Tue, 12 Oct 2021 14:52:06 +0000

Sent from my iPhone

Begin forwarded message:

From: Deeksha Dadu <[email-masked]>
Date: 12 October 2021 at 20:21:56 GMT+5:30
To: "Heta Nyrhinen (HNYR)" <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Subject: Re: Security concerns about EPOS products and software

 Hi Heta,

Thanks for bringing this to my attention. I will speak with the team right away about this.

Regards,
Deeksha

Sent from my iPhone

On 12 Oct 2021, at 20:15, Heta Nyrhinen (HNYR) <[email-masked]> wrote:

Hi Deeksha,

Could you please emphasize again with the team that if a customer raises a security or health concern/issue with our software or hardware, the ticket has to be immediately escalated to Level 2 and flagged in the common Teams chat.

Today ticket #178666 was escalated quite slowly with normal priority and without any flagging to Level 2. I accidentally spotted it in the queue.

It is important that we put the correct priority on cases and move quickly. Thank you for your support!

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
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