Subject: Tech Support Candidate - Sukhvinder Singh
From: Sukhvinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:25:02 -0400

| | Tech Support Test

Name | Sukhvinder Singh
E-mail | [email-masked]
Phone Number | (091) 8383995983
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh | Senior Repersentive | 03 December 2020 | 35000
Previous Employer 1 | Jayace technologies ltd | Account Executive | 24 September 2018 | 30800
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1.First. Refresh the page.2 Make sure Java script is enabled.3Make sure Cookies are enabled.4 Clear your cache and cookies. Make sure your web browser is up to date. Restart your web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1. Pair a Bluetooth Accessory .2 swipe down from the top of the screen and hold Bluetooth. 5 In the list of paired devices, tap a paired but unconnected device. when your phone and the blue tooth device are connected the device shows as Connected
What according to you makes you a good candidate for customer service or technical support job? | It all about your attitude in addition to your academic qualification, like you should be soft spoken, goods listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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