Subject: Tech Support Candidate - HARIKRISHNA K
From: HARIKRISHNA K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:15:05 -0400

| | Tech Support Test

Name | HARIKRISHNA K
E-mail | [email-masked]
Phone Number | (+91) 9746563468
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Deepvu Systems Private Limited, Faridabad | Assistant Manager Service | Present | 36000
Previous Employer 1 | Harsh Enterprises, Mumbai | Assistant Manager Service | November 2020 | 31500
Previous Employer 2 | Britco & Bridco | Team Leader | February 2019 | 22000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Check internet connectivity & date and time of computer if date & time not updated, update it
2 If Internet connectivity is ok click on Refresh button on browser, if condition is same restart Browser/change browser, if the problem remains restart computer
3 If internet connectivity is not ok check Network connection (wired/wifi)
4 If network is ok but not connected to computer, open device manager and check drivers,if driver not installed properly install driver as per computer and restart and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth function in phone & turn on speaker
Press pairing button on bluetooth speaker
Select your speaker's name from available device list in phone
Select pair option (Type password if required)

What according to you makes you a good candidate for customer service or technical support job? | I am a technical person with ten years experience in telecom industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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