Subject: Tech Support Candidate - Shubham Raj
From: Shubham Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 10:00:54 -0400

| | Tech Support Test

Name | Shubham Raj
E-mail | [email-masked]
Phone Number | (+91) 8750423530
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida , Sector 51
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will check my Desktop's WIfI connection .. if my wifi is working correctly and still the site is not responding i will check if the site is down in my area.. it the site is still on then i will check if the issue is from my side with troubleshooting tools..  like my dns.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly i will Turn On bluetooth on my phone.. Secondly i will switch on the bluetooth speaker and will then search for a new device in my bluetooth section. Once i can see the bluetooth option of the speaker on my phone i will connect and pair the device.
What according to you makes you a good candidate for customer service or technical support job? | I can listen to problems carefully  which will allow me to know the base of customer issue.. and then i can surely work with troubleshooting more confidently .. i can speak English well so i can make the customer understand the procedure of troubleshooting with ease
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |