Subject: Tech Support Candidate - Navin Kumar Giri
From: Navin Kumar Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 09:40:23 -0400

| | Tech Support Test

Name | Navin Kumar Giri
E-mail | [email-masked]
Phone Number | (+91) 983326419
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webvio Technologies Pvt Ltd | Sr.Technical Solution Engineer | | 35000
Previous Employer 1 | Adeeba E Services Pvt Ltd | Sr.Technical Solution Engineer | | 35000
Previous Employer 2 | Krypsis Technology Pvt Ltd | Technical Support Engineer | | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check website address, then i will check  my antivirus or adblocker , if everything is correct then i will check with the error code.
The troubleshoot is depends on error

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First i will turn on my speaker's bluetooth, then i will turn on my phone BT, search for the speakers bluetooth name and paired  it .
What according to you makes you a good candidate for customer service or technical support job? | I have a 10+ years of experiance in customer support field, and i am a very good listner with patience, if i know what's the customers exact problem is its easy to fix without wasting time,
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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