Subject: Tech Support Candidate - Shivam Thakur
From: Shivam Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 05:05:39 -0400

| | Tech Support Test

Name | Shivam Thakur
E-mail | [email-masked]
Phone Number | (250002) 7906724520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check what type of error is it and act accordingly. If it doesn't work I'll try to reload the  website after clearing the cache and cookies
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on bluetooth speaker and Bluetooth of mobile phone. Then search the name of the speaker and pair your phone with it.
What according to you makes you a good candidate for customer service or technical support job? | According to me a good candidate for technical support is who can understand things and make others understand.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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