Subject: Feedbacks for chats audited: Jayway
From: Amit Gupta <[email-masked]>
To: Pritish Nandi <[email-masked]>
Cc: deeksha <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 12 Oct 2021 01:24:49 -0700 (MST)

Feedbacks for chats audited: Jayway 

Chat ID: R04TVPE6I3 (Genita)- Wrong question asked to the customer, should ask which locations she is planning to visit instead? and then first answer customer's queries and questions, could have googled it as well, also should always avoid negative replies to customer, instead she could have checked in google the best time to visit these locations and answered accordingly/could have asked for customer details like name, contact no, e-mail ID and arranged a cb from our expert vacation planner to understand customer's preferences and customer the itenerary as per their needs. Also this was the reason the customer left the chat and did not provide her details, we always need to put ourselves in customer's shoes and think as per them and then respond/answer their queries. 
Chat ID: R06TJW64Y4 (Harry )- Response was ok however could have been better like " We would be more than happy to assist you plan your upcoming vacation an d we customize our itineraries exactly to your needs and then continue with the expert vacation planner sentence, Rest was handled well. 
Chat ID : R08U12W31F(Harry)- Did not answer the customers question. Customer left the chat as there was no response 
Chat ID : R08U72BQKB (Harry)- Customer left the chat as there was no response from Harry. 

Best Regards, 

Thanks 
Amit