Subject: SDW firmware update on Mac
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Hamed Rahnama (HARH)" <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Pritish Nandi <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 12 Oct 2021 08:10:38 +0000

Hi all,

R&D have discovered an issue during EPOS Connect for Mac testing with the SDW series.

There can be intermittent firmware update failures when neither the headset nor the Mac are connected to a power supply. Therefore advise customers to connect their Mac and the headset to power, if they are experiencing update issues.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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