Subject: New warranty process type - please read
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: "Josephine Veena Dorairaj (JVDO)" <[email-masked]>, "Hamed Rahnama (HARH)" <[email-masked]>, "Muhammad Ali (MUAI)" <[email-masked]>, "Matthew Broadley (MAEY)" <[email-masked]>, "Christopher Kurek (CKUR)" <[email-masked]>, "Daisuke Murata (DIUM)" <[email-masked]>, "Temistocles Valdes (TEVL)" <[email-masked]>, "Ross Martowski (ROMR)" <[email-masked]>, Ashish Dabral <[email-masked]>
Cc: "Sara Aknooni (SRAK)" <[email-masked]>
Date: Tue, 12 Oct 2021 06:59:35 +0000

Hi team,

There is a new warranty process type called "Replacement only" added to the Processes dropdown additionally to SNOW, SLTR and HOLD. We will implement this process from today onwards.

We will use this for replacements where the faulty won't be returned to the warehouse. This means that we don't have to write the remark "Product will not be returned" anymore in these cases.

This will for example be applicable for:

  *   All APAC RMAs
  *   Accessory replacements
  *   If the faulty is to be checked in one of our offices

RMA approvers, please also remember to indicate the correct process when approving RMAs. The procedures and training materials will be updated.

@Ashish Dabral<mailto:[email-masked]> Please inform all LSM agents.

Let me know if you have any questions.

Venlig hilsen / Best regards
Heta Nyrhinen (HNYR)
Project Manager, Global Support and Service
+45 4470 0148
EPOS Group A/S * Industriparken 27 * DK-2750 Ballerup * Denmark
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