Subject: Daily performance summary for LiveSalesman team for Oct 11th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Oct 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 11th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 19 | 0 | 2 | 25
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 3 | 0 | 7 | 0 | 16 | 26
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 5 | 27 | 0 | 1 | 35
Jok Kuol | 0 | 5 | 28 | 0 | 3 | 36
RAMI KASSAM | 0 | 11 | 27 | 0 | 0 | 38
Waseem Ahemad . Khan | 0 | 3 | 36 | 0 | 0 | 39
Amir Aziz | 0 | 0 | 0 | 12 | 0 | 12
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 5 | 28 | 144 | 12 | 24 | 213

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (HH) | 5
| | Delivery Status | 39
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 2
| | Refund for Other reason | 3
| | Refunds after Return | 2
| | Return item not received | 2
| | Return Request Initiation | 8
Customer Services Total | | | 81
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
Mattress Related | Post-Sales | Warranty | 1
Mattress Related Total | | | 2
No Answer Total | | | 2
Mattress Related | Pre-Sales | Other PreSales | 1
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Promo Code | 1
| | Store Availability | 8
| | Using Shukran Points | 2
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 3
| Product Related | Combo | 3
| | Product Specification | 79
PreSales Total | | | 100
Grand Total | | | 186

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 0 | 0 | 0 | 0 | 4

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 4 | 5
Ankit Kumar | 2 | 1 | 4 | 2 | 2 | 2 | 13
Jok Kuol | 7 | 3 | 0 | 2 | 0 | 1 | 13
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 10 | 2 | 0 | 1 | 0 | 2 | 15
Mohammad Faizan | 0 | 0 | 0 | 1 | 1 | 1 | 3
Malek Hosan | 0 | 0 | 1 | 0 | 1 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 1 | 0 | 0 | 4
RAMI KASSAM | 11 | 0 | 1 | 0 | 0 | 0 | 12
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 34 | 7 | 6 | 7 | 5 | 11 | 70

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohammed Ali | 8 | 1 | 0 | 1 | 0 | 0 | 10
Waseem Ahemad . Khan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 2 | 1 | 0 | 1 | 17

Please feel free to reach out for any further clarifications.