Subject: Tech Support Candidate - ABHISHEK SHARMA
From: ABHISHEK SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 15:14:53 -0400

| | Tech Support Test

Name | ABHISHEK SHARMA
E-mail | [email-masked]
Phone Number | (+91) 7860761799
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MUKHARJI NAGAR DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. FIRSTLY I'LL CHECK WHETHER MY INTERNET CONNECTION IS WORKING OR NOT....IF IT IS NOT EXHAUSTED OR WORKINH GREAT WITH FEASIBLE SPEED.IT MEANS THERE IS NO INTERNET ISSUE.

2. I RESTART MY DEVICE . BECAUSE IT WILL RESTART THE WEB BROWSER AND ALSO CLEAR SOME CACHE.IF IT IS NOT WORKING. I'LL MOVE TO NEXT STEP.

3. I'LL CHECK THE SERVER OF WEBSITE. IS IT SLOWER OR FINE. IF IS SLOW OR NOT. IF IT IS SLOW , I'LL WAIT A WHILE SO THAT IT GETS WELL SOON.
3
3

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.JUST CLICK ON BLUETOOTH ICON GIVEN IN UPPER PANEL BY SWIPING SCREEN FROM TOP TO DOWN OR JUST GO TO SETTING AND FIND BLUETOOTH OPTION. THEN TURN IT ON.

2. IF THE BLUETOOTH NAME IS VISIBLE JUST TAP ON THAT.

3. IF NAME IS NOT VISIBLE. JUST CLICK PAIR NEW DEVICE. AFTER YOU WILL SEE YOUR BLUETOOTH NAME. CLICK ON THAT NAME AND CONNECT THAT.

What according to you makes you a good candidate for customer service or technical support job?

1. I HAVE A POSITIVE ATTITUDE AND I'M AN OPTIMIST. WHENEVER A PROBLEM COMES TO ME, I NEVER GET WORRIED OR LOOSE HOPE. SO WHENEVER ANY CUSTOMER PROBLEM WILL COME TO ME , I WILL FIND THE BEST WAY TO RESOLVE IT MYSELF.

2. I HAVE GOOD RELATION BUILDING SKILL. SO WHENEVER ANY CUSTOMER WILL CALL ME , I'LL BE ABLE TO MAKE BOND EASILY WITH HIM . SO HE WILL FEEL COMFORTABLE WITH ME.THAT WILL ALSO ENHANCE OUR COMPANY'S BRANDING AND SERVING.

3. I HAVE GOOD COMMUNICATION SKILLS THAT IS ONE OF THE BACKBONE OF CUSTOMER SERVICE JOB.

4. I HAVE GOOD KNOWLEDGE OF TECHNICAL THINGS SO I'LL BE BETTER SUITED THAN THE WHO DON'T HAVE SUCH KNOWLEDGE.

5.I CAN WORK EVEN UNDER PRESSURE.THIS WILL HELP ME ALOT WHEN I HAVE A PRESSURE IN MY JOB.

6. I'M A EXCELLENT PROBLEM ANALYST AND PROBLEM SOLVER.

7.I AM VERY PUCTUAL. I KNOW THE VALUE OF EACH AND EVERY SECONDS OF MY TIME. I HAVE GOOD COMMAND ON MY TIME MANAGEMENT.

8. I AM CAPABLE TO QUICK RESPONSES.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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