Subject: Tech Support Candidate - Rahul Kushwaha Rahul
From: Rahul Kushwaha Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 11:40:06 -0400

| | Tech Support Test

Name | Rahul Kushwaha Rahul
E-mail | [email-masked]
Phone Number | (+917672) 8085176228
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Satna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ericsson | Transmission Eng | 15 days | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the internet connection on my laptop.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First turn on the Bluetooth in my mobile phone
2.Scan the speaker network
3. Pair
4. Connect

What according to you makes you a good candidate for customer service or technical support job? | Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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