Subject: Tech Support Candidate - REETIKA PATTEL
From: REETIKA PATTEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 10:29:47 -0400

| | Tech Support Test

Name | REETIKA PATTEL
E-mail | [email-masked]
Phone Number | (91) 7355003506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | collebra | admin anaLYST | FRIDAY | 2.4
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | FIRSTLY I IDENTIFIED THE PROBLEM, ESTABLISH A THEORY OF PROBABLE CAUSE AFTER THAT TEST THE THEORY TO DETERMINE THE CAUSE. AND THAN ESTABLIISH A PLAN OF ACTION TO RESOLVE THE PROBLEM AND IMPLEMENT THE SOLUTION AND VERIFY FULL SYSTEM FUNCTIONALITY AND IF APPLICABLE PREVENTIVE MEASURES.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

FIRSTLY WE HAVE TO SWIPE DOWN FROM THE TOP OF THE SCREEN AND TOUCH AND HOLD BLUETOOTH.
AFTER THAT TAP PAIR NEW DEVICE, IF YOU DON'T FIND PAIR NEW DEVICE, CHECK UNDER"AVAILABLE DEVICE" OR TAP MORE REFRESH. TAP THE NAME OF THE BLUETOOTH DEVICE YOU WANT TO PAIR WITH YOUR DEVICE AND FOLLOW ON SCREEN INSTRUCTIONS.

What according to you makes you a good candidate for customer service or technical support job? | I CAN HANDLE ALL THE SITUATION OF CUSTOMER IN EFFICIENCT MANNER.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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