Subject: Tech Support Candidate - Teja Lanka
From: Teja Lanka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 10:13:42 -0400

| | Tech Support Test

Name | Teja Lanka
E-mail | [email-masked]
Phone Number | (+91) 8768808901
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kakinada, East Godavari, Andhra Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly will check the network connections which is connected. Even after still the website doesn't load, will troubleshoot the network.
Second one is we have to find where the problem is. Try cleaning cookies and cache. Check the proxy settings in network settings.
Mostly after making up all this. Website should be working in condition

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable Bluetooth on mobile.
2. Power on the bluetooth speaker.
3. Wait for the device to show up in available devices, of no device shown click on the search devices.
4. Select the device name which we want to connect and click on pair as it pops up on clicking on the device name.
5. Once it get connected we are ready to use it.

What according to you makes you a good candidate for customer service or technical support job?

Good behaviour
Making a polite conversation
Patience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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