Subject: Tech Support Candidate - Rahul anand Rahul
From: Rahul anand Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 09:38:56 -0400

| | Tech Support Test

Name | Rahul anand Rahul
E-mail | [email-masked]
Phone Number | (+91) 9560653483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam. Nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | My media dreams | Web developer | Aug 2021 | 12k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The connection was interrupted
The connection was reset
The connection has timed out

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth
Tap Pair new device.
Pair new device check under available devices or tap
Tap the name of the Bluetooth device
Follow any on screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I always make it my goal to personalize my interaction with customers to maintain and create new relationships......
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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