Subject: Tech Support Candidate - Jagrati Srivastav
From: Jagrati Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 08:48:42 -0400

| | Tech Support Test

Name | Jagrati Srivastav
E-mail | [email-masked]
Phone Number | (0-532) 7318133877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check the internet connection then I will click on the refresh button by tapping on the right side of the mouse and fix it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth speaker.
Turn on bluetooth in the mobile phone.
Click on the scan device in mobile phone.
Click on the device bluetooth device name.
Allow for pairing the mobile phone with bluetooth speaker by clicking.
Now, bluetooth speaker is connected now.

What according to you makes you a good candidate for customer service or technical support job?

Atleast good knowledge of system .
English speaking and understanding is must.
Politness and calmness is must in the voice tone.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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