Subject: Tech Support Candidate - Preeti Singh
From: Preeti Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 08:25:24 -0400

| | Tech Support Test

Name | Preeti Singh
E-mail | [email-masked]
Phone Number | (91) 8750451891
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Client Service

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Knowlarity Communications | Assistant Manager | 15Days | 59000
Previous Employer 1 | NIIT Limited | Sr. Executive | 24 June 2021 | 52000
Previous Employer 2 | Naukri.com | ASSISTANT MANAGER | February 2020 | 35000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check the wifi settings
2. Recheck the password
3. Clear cache & cookies from browser history
4. Restart & open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth speaker
2. Go to control panel - click on bluetooth & other devices
3. Switch on bluetooth icon & pair with available bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Customer centric, good listener & take the ownership to resolve the highlighted issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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