Subject: Tech Support Candidate - Mohit Sahay
From: Mohit Sahay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 07:35:43 -0400

| | Tech Support Test

Name | Mohit Sahay
E-mail | [email-masked]
Phone Number | (91) 8750331179
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Na | Na | Na |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Check for internet connection and weather the network is supported by that particular website. Try to open different websites to see if the problem is related to your connection or the website
Step 2: if you still cannot open the website there is an option of using VPN through which you can get into restricted websites

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on bluetooth of your mobile phone
Step 2 : turn on bluetooth speaker and make it ready to pair
Step3: search for that particular device on search options and pair device
Step 4: you'll see the devices is connected or not if yes continue listening to music or whatever

What according to you makes you a good candidate for customer service or technical support job? | I am perfectly suitable for the job because of my command over English and because my background being technical. I combine them together to bring a good package for any organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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