Subject: Tech Support Candidate - Md Saif Khan
From: Md Saif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 07:19:26 -0400

| | Tech Support Test

Name | Md Saif Khan
E-mail | [email-masked]
Phone Number | (+91) 8409840192
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers | Technical Support | 31-Oct-2021 | 20K
Previous Employer 1 | FutureSoft Solution | Technical Support | February-2019 | 16K
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.The connection was interrupted
2.The connection was reset
3.The connection has timed out
4.Click History and select Clear Recent History
5.In the Time Range to clear: drop-down, select Everything.
6.The proxy server is refusing connections
7.Unable to find the proxy server

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On Bluetooth speaker

and on Bluetooth in phone.
search the SSID Name click on connect with the SSID name.

What according to you makes you a good candidate for customer service or technical support job? | should be soft spoken good listener problem solver helpful.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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