Subject: Tech Support Candidate - Priyanshi Sharma
From: Priyanshi Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 06:11:22 -0400

| | Tech Support Test

Name | Priyanshi Sharma
E-mail | [email-masked]
Phone Number | (+91) 8178981959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GlobalLogic | Data analyst | 30 nov | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- open a new tab and check to see if we can load another website like Google.com .
2- launch anther browser like Google Chrome or yahoo and try to open  the site
3 - try clearing Firefox cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - put speaker in pairing mode and switch on the speaker by pressing bt button on the device.
2 - switch  on mobile Bluetooth and go to settings in mobile select Bluetooth setting option having name same as our bt speaker
3 -  wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job?

I am working as an analyst and have good knowledge in exploring social media and networking and work with large data set
so if any query I get from customer I can easily search for the best solution  regarding to their problem  or need

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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