Subject: Tech Support Candidate - Susheel Paswan
From: Susheel Paswan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 05:58:30 -0400

| | Tech Support Test

Name | Susheel Paswan
E-mail | [email-masked]
Phone Number | (201301) 9506998665
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector-59
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | 21sep2020 | 1 Nov 2021 | 12k
Previous Employer 1 | Sanskriti public school | 15 Dec 2018 | 26 July 2020 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Open a browser (Google crome)
2-Write (www.ndtv.com) and click ok.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Put the speaker in pairing mode and switch on the speaker and long press the Bluetooth button on the device .
2-Swith on Bluetooth on mobile phone and go to settings in your phone and select the Bluetooth settings option.
3-Wait for the phone to connect.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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