Subject: Tech Support Candidate - Dhurv Singh
From: Dhurv Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 05:50:56 -0400

| | Tech Support Test

Name | Dhurv Singh
E-mail | [email-masked]
Phone Number | (+91) 8787016464
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 15 , Noida , Uttar Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Core Java

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | S O Infotech Pvt Limited | Intern | 31 July 2021 | 0.0 INR
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Here's a list of general purpose troubleshooting steps that you can take which might help. They're not going to fix every problem, but they're some good "First steps" to take and they might just fix your problem straight away.

1.Refresh the page :

Sometimes when you load a webpage, things just don't work quite right - for too many reasons to list, a page might just simply not load correctly the first time. So the first thing to try is simply reloading the page. Forcing a complete refresh and download of a page tells your web browser to try downloading and displaying everything again.

2.Make sure JavaScript is enabled :

While all websites should aim to work as best as possible without relying on JavaScript, the fact is that most websites these days do unfortunately require JavaScript to be enabled. If you don't have JavaScript enabled then some websites won't load at all, or will only partially load, so making sure you've got it enabled in your web browser is a good place to start.

3.Make sure Cookies are enabled :
The next step is to check whether cookies are enabled. You should only ever need "First-party cookies" enabled ("Third-party cookies" are only usually used by advertisers and social network trackers) - but if you need to, you can check if Third Party cookies are enabled as well.
If normal/first-party cookies aren't enabled in your browser, you can try enabling them to see if it helps.

4.Clear your cache and cookies :

When your web browser loads the pages that you look at, it normally stores a copy of the files it uses to show these pages on your computer/phone. This helps speed up your browsing, because if you reload the page it doesn't have to download everything again. And also, if you go to a different page on the same website it doesn't have to re-download everything to make the page work - for example, the logo and the icons are already temporarily stored on your computer so it doesn't need to waste time and data re-downloading them.
Normally this is great because it saves your browser from having to keep re-downloading common elements of the site. However if the collection of cached temporary files gets out of sync with the live website, it can cause problems.

5.Make sure your web browser is up to date :

If you're using a very old web browser then it might be having trouble working with modern websites. First, check if your web browser is up to date and if it isn't, then update .

6.Restart your web browser :

It might sound strange that simply restarting your web browser might solve the problem you're having with a website, but web browsers occasionally do just get a bit "mixed up" - we've found that restarting them is a simple and quick way of going back to a more "fresh" state, so give it a go.

7. Try a different web browser :

Not all web browsers are created equally - some have more features than others, and some might have bugs or limitations with certain features that prevent some websites from working properly.
If you're consistently having trouble with a website, one thing you can do is to try a different web browser and see if the website you're having trouble with works in it instead.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here , I am providing some steps to connect a bluetooth speaker to my mobile phone
1.Go to settings

2.Tap the Bluetooth option

3.Turn on Bluetooth

4.A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

5.On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

Technical support specialists provide assistance to customers experiencing technical, software and/or hardware problems. Technical support duties and responsibilities typically include answering customers’ technical questions via phone and email, and diagnosing and troubleshooting various technical issues.

“I decided to go into technical support because I’ve been fascinated by technology all my life, and I also love working with people. I want to use my technical know-how to directly solve issues customers are having. I want to be the person that makes life easier and more enjoyable for folks who’ve run into a problem.”

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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