Subject: Tech Support Candidate - Amit Kumar Amit
From: Amit Kumar Amit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 05:45:45 -0400

| | Tech Support Test

Name | Amit Kumar Amit
E-mail | [email-masked]
Phone Number | (91) 9561704276
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart my device many basic problem can be solved by restarting the device.
Before you restart or shutdown your device make sure to save all the necessary work to prevent data loss.
2. Make sure the internet connection works
3.check if the website is down for every body or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Please on your bluetooth device
2.Search for nearby device
3On your speaker searching device
4.Pair your device

What according to you makes you a good candidate for customer service or technical support job?

1Good communication
2.Understanding the problem calmly
3.Solving quickly and patiencely

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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