Subject: Tech Support Candidate - Subhendra Mishra
From: Subhendra Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 05:35:39 -0400

| | Tech Support Test

Name | Subhendra Mishra
E-mail | [email-masked]
Phone Number | (91) 7607063289
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardham
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
ISDN, PRI, PSTN, VOICE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ABS India Pvt Ltd | Associate Technical Consultant | 30 days after resignation | 21277
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check your LAN or wifi connectivity whether its active or not.
2. Check whether the Internet is responding or not or the connectivity is limited.
3. Check for DNS ping response whether reachable or not.
4. If static IP is used, then check in your adapter setting whether your network schema is defined or not.
5. Check by enabling/disabling your Ethernet/WiFi ports.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn your bluetooth speaker ON.
2. Turn your mobile phone bluetooth and search for new active devices.
3. After getting your speaker identity in your phone, connect the speaker by pairing (default password:0000/1234)
4. After successful pairing speaker will be connected automatically.

What according to you makes you a good candidate for customer service or technical support job?

1. Good understanding skill
2. Problem solving by creating effective and ease to problem solving ideas
3. Keeping all the norms and guidelines in mind, providing satisfactory service to customer by reducing the escalations.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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