Subject: Daily performance summary for LiveSalesman team for Oct 10th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 10th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 0 | 2 | 4
Khaled Sufian | 0 | 2 | 17 | 2 | 21
Mohammed Abdulwahed | 0 | 2 | 17 | 5 | 24
Asma Salem | 0 | 0 | 33 | 7 | 40
Malek Hosan | 1 | 14 | 17 | 12 | 44
Mohammed Ali | 1 | 11 | 0 | 0 | 12
Ankit Kumar | 0 | 1 | 0 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 1 | 0 | 1
Hasan Nour | 0 | 1 | 2 | 1 | 4
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 52 | 11 | 63
samah Alharby | 0 | 0 | 0 | 1 | 1
Grand Total | 2 | 34 | 139 | 41 | 216

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 3
| | Day of Delivery - Status | 1
| | Delivery Status | 34
| | Fresh fixing pending | 1
| | Missing items\parts | 2
| | Partial Delivery | 4
| | Reschedule Delivery | 1
| | Wrong commitments | 2
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 3
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 61
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 3
PreSales | (blank) | (blank) | 1
| Other Enquiry | Payment Methods | 1
| | Promo Code | 1
| | Store Location | 1
| | Website/App Issues | 1
| Policy Related | (blank) | 1
| | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | Product Specification | 3
PreSales Total | | | 13
Grand Total | | | 77

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 4 | 0 | 0 | 0 | 0 | 0 | 4
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 5 | 0 | 0 | 0 | 0 | 1 | 6

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 22 | 8 | 6 | 10 | 7 | 11 | 64
Hasan Nour | 3 | 1 | 1 | 2 | 1 | 5 | 13
Asma Salem | 6 | 3 | 5 | 2 | 1 | 2 | 19
Javed Aslam | 3 | 7 | 0 | 0 | 2 | 1 | 13
RAMI KASSAM | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdulmajeed Alanzy | 9 | 1 | 1 | 1 | 0 | 0 | 12
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 4 | 0 | 0 | 0 | 0 | 0 | 4
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
samah Alharby | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 51 | 20 | 14 | 15 | 12 | 19 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 9 | 4 | 0 | 2 | 0 | 5 | 20
Javed Aslam | 4 | 1 | 0 | 0 | 0 | 1 | 6
Yahia Sholkami Taha | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hasan Nour | 0 | 1 | 3 | 0 | 0 | 0 | 4
Abdulmajeed Alanzy | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 22 | 7 | 3 | 3 | 0 | 6 | 41

Please feel free to reach out for any further clarifications.