Subject: Daily performance summary for LiveSalesman team for Oct 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Oct 2021 09:05:08 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0
Malek Hosan | 1 | 11 | 14 | 18 | 44
Mohammed Abdulwahed | 0 | 0 | 32 | 4 | 36
Hasan Nour | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 1 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 6 | 1 | 5 | 13
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 0 | 3
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 3 | 55 | 6 | 64
Asma Salem | 0 | 2 | 37 | 1 | 40
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 3 | 1 | 4
Grand Total | 3 | 25 | 142 | 35 | 205

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Damage during delivery | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 21
| | Partial Delivery | 3
| Product Complaint | Complaint within Warranty | 15
| Refunds and Cancelations | Refund for Other reason | 2
| | Refunds after Return | 1
| | Return item not received | 1
| | Return Request Initiation | 2
Customer Services Total | | | 49
No Answer | No Answer | No Answer | 2
No Answer Total | | | 2
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Promo Code | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Product Related | Product Specification | 7
PreSales Total | | | 13
Grand Total | | | 64

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 1 | 2
Malek Hosan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 4 | 0 | 0 | 0 | 0 | 1 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 20 | 11 | 5 | 7 | 7 | 10 | 60
Hasan Nour | 2 | 2 | 1 | 2 | 0 | 5 | 12
Asma Salem | 3 | 6 | 2 | 2 | 0 | 2 | 15
Javed Aslam | 7 | 4 | 0 | 1 | 1 | 1 | 14
RAMI KASSAM | 0 | 0 | 0 | 0 | 1 | 0 | 1
Abdulmajeed Alanzy | 6 | 2 | 0 | 2 | 0 | 0 | 10
Syed Ataullah | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 42 | 25 | 9 | 14 | 9 | 18 | 117

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 0 | 3 | 0 | 0 | 6 | 17
Yahia Sholkami Taha | 0 | 0 | 1 | 0 | 0 | 0 | 1
Hasan Nour | 0 | 4 | 0 | 0 | 0 | 0 | 4
Abdulmajeed Alanzy | 1 | 1 | 0 | 0 | 0 | 0 | 2
Javed Aslam | 6 | 0 | 0 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 5 | 4 | 0 | 0 | 6 | 31

Please feel free to reach out for any further clarifications.