Subject: Daily performance summary for LiveSalesman team for Oct 9th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Oct 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 9th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Yahkoob Erachat | 0 | 3 | 10 | 0 | 0 | 13
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 5 | 32 | 0 | 0 | 37
Mohammed Ali | 14 | 0 | 4 | 0 | 22 | 40
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 10 | 0 | 5 | 17
RAMI KASSAM | 0 | 7 | 43 | 0 | 0 | 50
Waseem Ahemad . Khan | 0 | 4 | 50 | 0 | 0 | 54
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 15 | 20 | 149 | 0 | 28 | 212

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delivery Status | 50
| | Partial Delivery | 1
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 2
| | Refunds after Return | 2
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 72
No Answer | No Answer | No Answer | 9
No Answer Total | | | 9
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 3
| | Store Availability | 4
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 4
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 79
PreSales Total | | | 96
Grand Total | | | 177

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 0 | 0 | 0 | 0 | 1

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Ankit Kumar | 1 | 5 | 0 | 4 | 1 | 3 | 14
Jok Kuol | 5 | 0 | 1 | 0 | 0 | 1 | 7
Yahkoob Erachat | 5 | 1 | 0 | 1 | 0 | 1 | 8
Waseem Ahemad . Khan | 7 | 0 | 1 | 0 | 2 | 1 | 11
Mohammad Faizan | 0 | 0 | 0 | 2 | 3 | 0 | 5
RAMI KASSAM | 3 | 1 | 1 | 0 | 1 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 1 | 0 | 0 | 0 | 3
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 26 | 10 | 4 | 7 | 7 | 9 | 63

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 0 | 1 | 0 | 0 | 0 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 1 | 2 | 1 | 0 | 4
Mohammed Ali | 8 | 0 | 0 | 1 | 0 | 0 | 9
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 1 | 0 | 0 | 0 | 4
Ankit Kumar | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 11 | 2 | 2 | 3 | 1 | 1 | 20

Please feel free to reach out for any further clarifications.