Subject: Daily performance summary for LiveSalesman team for Oct 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Oct 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 8 | 0 | 7 | 15
Mohammed Abdulwahed | 0 | 2 | 33 | 1 | 36
Hasan Nour | 2 | 0 | 2 | 2 | 6
Javed Aslam | 3 | 2 | 1 | 2 | 8
Mohammed Ali | 2 | 0 | 0 | 0 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 3 | 0 | 1 | 4
Grand Total | 7 | 15 | 36 | 13 | 71

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 7
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| | Wrong commitments | 3
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 1
| | Refunds after Return | 2
| | Return Request Initiation | 1
Customer Services Total | | | 27
PreSales | (blank) | (blank) | 1
| Product Related | Product Specification | 3
PreSales Total | | | 4
Grand Total | | | 31

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Grand Total | 0 | 0 | 0 | 0 | 0 | 0 | 0

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 12 | 6 | 7 | 10 | 5 | 9 | 49
Hasan Nour | 4 | 2 | 6 | 1 | 0 | 6 | 19
Asma Salem | 3 | 8 | 0 | 1 | 1 | 1 | 14
RAMI KASSAM | 0 | 1 | 0 | 0 | 1 | 1 | 3
Javed Aslam | 9 | 0 | 0 | 2 | 0 | 2 | 13
Abdulmajeed Alanzy | 1 | 2 | 2 | 0 | 0 | 0 | 5
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 20 | 15 | 14 | 7 | 19 | 107

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 8 | 1 | 2 | 0 | 0 | 3 | 14
Hasan Nour | 1 | 2 | 0 | 0 | 0 | 1 | 4
Javed Aslam | 4 | 0 | 0 | 0 | 1 | 0 | 5
Yahia Sholkami Taha | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 2 | 1 | 0 | 0 | 0 | 0 | 3
Mohammed Abdulwahed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 19 | 5 | 3 | 0 | 1 | 4 | 32

Please feel free to reach out for any further clarifications.