Subject: Daily performance summary for LiveSalesman team for Oct 8th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Oct 2021 09:01:08 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 8th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Jok Kuol | 0 | 2 | 26 | 0 | 2 | 30
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 1 | 0 | 3 | 4
Yahkoob Erachat | 0 | 4 | 23 | 0 | 0 | 27
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 4 | 0 | 1 | 0 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 8 | 0 | 7 | 0 | 10 | 25
Waseem Ahemad . Khan | 0 | 3 | 32 | 0 | 1 | 36
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 9 | 90 | 0 | 16 | 127

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 2
| | Delivery Status | 17
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 3
| Refunds and Cancelations | Refund for Other reason | 1
| | Refunds after Return | 1
| | Return Request Initiation | 2
Customer Services Total | | | 28
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Offers | 2
| | Payment Methods | 1
| | Store Availability | 24
| | Store Location | 1
| | Using Shukran Points | 2
| Policy Related | Delivery Cost | 3
| Product Related | Combo | 1
| | Product Specification | 35
PreSales Total | | | 69
Grand Total | | | 100

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 3 | 0 | 0 | 0 | 0 | 0 | 3

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 3 | 4
Ankit Kumar | 6 | 2 | 3 | 3 | 0 | 3 | 17
Jok Kuol | 7 | 2 | 0 | 0 | 0 | 1 | 10
Yahkoob Erachat | 4 | 2 | 0 | 1 | 0 | 1 | 8
Mohammad Faizan | 0 | 0 | 0 | 2 | 3 | 1 | 6
Waseem Ahemad . Khan | 5 | 1 | 0 | 1 | 2 | 1 | 10
Mosab Mohammed Abdalla Nasreldin | 4 | 0 | 1 | 0 | 0 | 0 | 5
RAMI KASSAM | 3 | 2 | 1 | 0 | 0 | 0 | 6
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 0 | 1
Grand Total | 30 | 10 | 5 | 7 | 5 | 10 | 67

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 1 | 0 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 0 | 1 | 1 | 2 | 0 | 0 | 4
Mohammed Ali | 5 | 0 | 0 | 1 | 0 | 0 | 6
Ankit Kumar | 3 | 1 | 0 | 0 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 12 | 2 | 1 | 3 | 1 | 0 | 19

Please feel free to reach out for any further clarifications.