Subject: English Language Test - Emilio Duran
From: Emilio Duran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Oct 2021 09:21:16 -0400

| | Foreign Language Screening Test

Name | Emilio Duran    /  (+63) 9053576776    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Day,

Dear Ma'am,

I am extremely sorry about the wrongly address that my courier reported, i personally check the address that you send to us was right, my despatch team type the number of the house which is wrong, that causes the item was not delivered to you. It was a typo-error on our side and i'm deeply sorry about it.

I will personally arrange today the delivery, and again sorry for the inconvenience.

Sincerely,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Day Sir,

I'm sorry to hear that, i will report this to my supervisor about the scratches on the cabinet you purchased and i will replaced it as soon as possible. My apology for the inconvenience.

I once again say humbly sorry for the mistake done by team.

Sincerely,

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