Subject: Tech Support Candidate - Ashutosh Vishwakarma
From: Ashutosh Vishwakarma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Oct 2021 09:00:20 -0400

| | Tech Support Test

Name | Ashutosh Vishwakarma
E-mail | [email-masked]
Phone Number | (+91) 9935018792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hari nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Iqor | Agent | April 2019 | 25000
Previous Employer 1 | Ibm | Tech support executive | Dec 2011 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check the internet connectivity.
I will check proxy
I will check firewall
I will check date and time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth on mobile
Turn on the speakar
I will select speakar bluetooth
I will allow access to speakar bluetooth to play media from my mobile.

What according to you makes you a good candidate for customer service or technical support job? | I have Logical and technical skill
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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