Subject: Tech Support Candidate - Alston Joe
From: Alston Joe <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Oct 2021 08:16:56 -0400

| | Tech Support Test

Name | Alston Joe
E-mail | [email-masked]
Phone Number | (+91) 9786001172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Manglore
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Juliana Manipal nets pvt ltd. | Technical support Engineer | Till date | 23,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I would verify the internet if it's working or not by going to any other sites. Or with the phone connected to same wifi. If its working in phone but not in system then i will disable and enable the network adaptor or updating the network adaptor. If its working fine then i would clear up all the cookies and cache in the browser as well as the temporary files.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch the speaker to bluetooth discover mode. Then go to pairing section in phone's setting in network and connectivity options. There select the speakers name . Then it will be paired with the speaker.
What according to you makes you a good candidate for customer service or technical support job? | I do all the technical support Jobs from my school ages as a freelancer. I am well experienced and have confidence that i can diagnose and fix up all the issues in the computer.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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