Subject: Tech Support Candidate - Prince Saini
From: Prince Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Oct 2021 07:52:38 -0400

| | Tech Support Test

Name | Prince Saini
E-mail | [email-masked]
Phone Number | (91) 9654962091
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exclusife technosoft pvt ltd | Senior technical support Executive | | 26
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the network connection off / router off and leptop or desktop lan cable connection
If not working then restart the router
If network connection ok then check the other sites working or not
3. Then check ndtv site down or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open mobile bluetooth.
2. On speaker then open speaker bluetooth
3. Search the bluetooth device name in mobile bluetooth
4. Then connect with the speaker bluetooth
Now bluetooth connected

What according to you makes you a good candidate for customer service or technical support job?

I have 4 year experience in techsupport department as a senior technical support Executive.

I have master degree in computer science

I have knowledge about all kinds of devices and laptops and pc
I have also knowledge of software and latest technologies

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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