Subject: Daily performance summary for LiveSalesman team for Oct 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Oct 2021 09:05:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 40 | 0 | 40
Asma Salem | 0 | 0 | 1 | 4 | 5
Malek Hosan | 0 | 5 | 17 | 14 | 36
Jok Kuol | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 8 | 0 | 0 | 8
Mohammed Ali | 2 | 1 | 0 | 0 | 3
Javed Aslam | 3 | 8 | 16 | 9 | 36
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 1 | 3 | 4
RAMI KASSAM | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 8 | 0 | 0 | 8
Syed Ataullah | 0 | 0 | 2 | 0 | 2
Grand Total | 5 | 30 | 77 | 30 | 142

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 4
| | Delivery Status | 40
| | Missing items\parts | 3
| | Partial Delivery | 1
| | Wrong commitments | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | (blank) | 6
| | Refund for Other reason | 3
| | Refunds after Return | 6
| | Return Request Initiation | 1
Customer Services Total | | | 86
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | (blank) | 5
| | Offers | 1
| | Payment Methods | 2
| | Promo Code | 2
| | Using Shukran Points | 9
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 3
| Product Related | Pricing | 1
| | Product Specification | 12
PreSales Total | | | 37
Grand Total | | | 130

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 2 | 0 | 0 | 0 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 9 | 0 | 0 | 3 | 0 | 3 | 15
Malek Hosan | 18 | 10 | 7 | 14 | 3 | 9 | 61
Hasan Nour | 7 | 4 | 2 | 1 | 3 | 5 | 22
Asma Salem | 10 | 2 | 1 | 3 | 1 | 1 | 18
RAMI KASSAM | 1 | 0 | 0 | 1 | 0 | 2 | 4
Abdulmajeed Alanzy | 5 | 0 | 2 | 0 | 1 | 0 | 8
Syed Ataullah | 0 | 1 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 1 | 0 | 0 | 0 | 0 | 0 | 1
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 52 | 17 | 12 | 22 | 8 | 20 | 131

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Malek Hosan | 5 | 2 | 0 | 0 | 0 | 5 | 12
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 3 | 8
Mohammed Abdulwahed | 3 | 0 | 0 | 0 | 0 | 1 | 4
Javed Aslam | 4 | 0 | 0 | 0 | 1 | 0 | 5
Hessah Alosaimi | 1 | 0 | 0 | 1 | 0 | 0 | 2
RAMI KASSAM | 0 | 0 | 1 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 21 | 4 | 1 | 1 | 1 | 9 | 37

Please feel free to reach out for any further clarifications.