Subject: Daily performance summary for LiveSalesman team for Oct 7th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Oct 2021 09:01:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 7th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 3 | 2 | 9 | 0 | 3 | 17
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 6 | 13 | 0 | 1 | 20
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 17 | 0 | 4 | 0 | 6 | 27
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 4 | 34 | 0 | 8 | 47
Hasan Nour | 1 | 0 | 0 | 7 | 0 | 8
RAMI KASSAM | 0 | 3 | 22 | 0 | 0 | 25
Waseem Ahemad . Khan | 0 | 3 | 31 | 0 | 0 | 34
Yahkoob Erachat | 0 | 1 | 6 | 0 | 0 | 7
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 22 | 19 | 119 | 7 | 18 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 5
| | Delivery Status | 22
| | Partial Delivery | 2
| | Reschedule Delivery | 2
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 7
| Refunds and Cancelations | Cancelation | 1
| | Refund for Other reason | 2
| | Refunds after Return | 9
| | Return Request Initiation | 1
Customer Services Total | | | 53
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 4
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 3
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 7
| | Store Location | 1
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 1
| | Delivery Time | 1
| Product Related | Combo | 1
| | Pricing | 1
| | Product Specification | 62
PreSales Total | | | 84
Grand Total | | | 142

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 8 | 0 | 0 | 0 | 0 | 0 | 8

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ankit Kumar | 9 | 1 | 5 | 0 | 1 | 2 | 18
Jok Kuol | 6 | 2 | 0 | 0 | 0 | 1 | 9
Yahkoob Erachat | 3 | 0 | 1 | 0 | 1 | 1 | 6
Waseem Ahemad . Khan | 3 | 1 | 0 | 1 | 3 | 0 | 8
Mohammad Faizan | 0 | 0 | 1 | 4 | 2 | 0 | 7
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 4 | 2 | 0 | 0 | 0 | 0 | 6
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 32 | 6 | 7 | 7 | 7 | 6 | 65

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 0 | 0 | 0 | 0 | 1 | 5
Yahkoob Erachat | 1 | 0 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 0 | 1 | 1 | 2 | 0 | 0 | 4
Ankit Kumar | 6 | 0 | 0 | 0 | 0 | 0 | 6
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 1 | 1 | 2 | 1 | 1 | 20

Please feel free to reach out for any further clarifications.