Subject: English Language Test - Kristine Jane Bejar
From: Kristine Jane Bejar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 10:48:54 -0400

| | Foreign Language Screening Test

Name | Kristine Jane Bejar    /  (+63) 09054580704    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valued Customer,

Thank you for reaching out to us. It is with great concern that we like to resolve this issue the soonest.

Amid the recent investigation, the courier tried to deliver your order. Yet it was discovered that the address given to us was incorrect.

For us to make the necessary arrangement to deliver your order immediately. Kindly fill up this form below with your name, complete address and contact information. Upon receipt of your reply we will reinstate your account with the correct address.

Form:
Name                                       (                         )
Telephone Number                    (                         )
Email                                       (                         )
House number and Street name (                         )
Town/City                                 (                         )
State/Province/Region/Country   (                         )
Town/City Code                         (                         )

Your patience and courtesy in this matter is appreciated.

Sincerely,

Kristine
Customer Service

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Thank you for the time to reach us why our product did not meet our high quality standard. We have every desire to address your needs and provide the best solution available to resolve your issue the soonest possible time.

We understand that your time is valuable. Please give us a moment to further investigate this matter.

I will be in contact with you to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from reoccurring in the future.

Please accept our sincerest apology for any inconvenience we have caused you. Likewise, we want to thank you for your business and patience.

Sincerely,

Kristine
Customer Service
Homebox Team

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