Subject: Tech Support Candidate - Deepshikha Sharma
From: Deepshikha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 09:47:17 -0400

| | Tech Support Test

Name | Deepshikha Sharma
E-mail | [email-masked]
Phone Number | (91) 7834869661
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VPN,Outlook basics and many others

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi Systems | IT Helpdesk Coordinator | Working | 17 Plus
Previous Employer 1 | Renovision Automation | Helpdesk coordinator | 14-April-20 | 11,000
Previous Employer 2 | Intarvo Techonology | Customer Associate | 10-Oct-19 | 10,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to follow

Refresh the page.
Make sure cookies are enabled.
Clear the cache and cookies.
Browser should be updated one.
Restart the browser you were using to access.
Try on the other browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Need to visit settings then tap the bluetooth option.Turn on bluetooth option all the devices are available which can be connected.
Make sure the device is on discoverable mode or switch on the preferred option on phone.

What according to you makes you a good candidate for customer service or technical support job? | As having experience for nearly 5 years in the same field and have faced all the measures or situations to handle the customer needs and good at providing them the resolution on time as desired. Good at services which will help to meet the Goal the main perspective.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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