Subject: Tech Support Candidate - Aakash Kumar
From: Aakash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 08:48:52 -0400

| | Tech Support Test

Name | Aakash Kumar
E-mail | [email-masked]
Phone Number | (+91) 9821404206
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi North
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Startek | Executive | 21jan | 16k
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet connection if there is no issue in the internet then I will diagnose the problem and see what exactly the problem it is. Then I troubleshooting there.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First I will on the Bluetooth speaker
Then I will take my phone and open the phone bluetooth and then it start searching then I find the speaker name and tap on the name speaker get connect to my phone

What according to you makes you a good candidate for customer service or technical support job? | According to me candidate should be active listener because he can properly listen customer concern and talk politely with the customer he properly guide the customer step by step not in hurry give them some sympathy do apologize show them we are with you. We are here to support you.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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