Subject: Tech Support Candidate - Md Naushad
From: Md Naushad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 08:25:48 -0400

| | Tech Support Test

Name | Md Naushad
E-mail | [email-masked]
Phone Number | (+91) 7827282695
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vserv infosystems private limited | SR desktop support engineers | 05 July 2019 | Till now
Previous Employer 1 | Future focus Private Limited | L2 desktop support engineers | 20 july 2015 | 31 Mar 2019
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reset Internet Explorer delete history state change proxy setting add comparative view
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Install bluetooth driver and search manually then connect
What according to you makes you a good candidate for customer service or technical support job? | I can solve technical problems also. And And I can treat theI can solve any technical problem. user well.I can give good customer support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |