Subject: English Language Test - Marvie Bagalacsa
From: Marvie Bagalacsa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 05:03:44 -0400

| | Foreign Language Screening Test

Name | Marvie Bagalacsa    /  (+63) 9295648623    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

I am very sorry for the mix-up about your order (order number), hand bag. The product was shipped by us and handed over to our courier partner same day when the order was placed. It was, however, sent to a wrong address and then was sent back to the store. Please check the shipping address on your account online and please update with the right address. If you’re no longer able to update the address for orders please send us an email for shipping address modification. Once, already modified the shipping address, please expect to be delivered it not later than two days.

Thank you for understanding the matter and for your patience.

Regards

Marvie

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,

We are sorry to hear about your TV cabinet has too many scratches after our team installed it this morning and we would like to inform you about our return/refund policy if you are not satisfied with the item:

Returns:

You have 30 days to return an item, from the date you received it.
To be eligible, for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund request is approved, we will initiate to your credit card (or original method of payment). You will receive the credit with a certain amount of days, depending on your card issuer's policies.

Shipping:
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Sincerely yours,

Homebox Team

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