Subject: Tech Support Candidate - Bharat Bhattacharya Bharat
From: Bharat Bhattacharya Bharat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 03:44:47 -0400

| | Tech Support Test

Name | Bharat Bhattacharya Bharat
E-mail | [email-masked]
Phone Number | (+91) 9622037364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | E 231 sector 15 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, If it says you are not connected , I will check if the computer is connected to the LAN or the WiFi router .
If it says , "page not found", recheck the link ,and try again.
If the page says browser not responding , open the Task manager , from the task bar , and End task for browser , and open again.
If the computer detects website to be malicious , open the anti-virus , and disable the web security function .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the bluetooth device
2. Switch on bluetooth on your phone
3. Look for the available devices on phone
4. If the name of the device pops , click on it , else refresh the available devices till you get the name .
5. If not , make sure the device is not already connected to any other phone .

What according to you makes you a good candidate for customer service or technical support job? | A candidate should possess sound knowledge of devices , and their connectivity. He should be aware of various errors,which could occur, and their solutions. If he doesn't know any solution to a problem , he should atleast know , where to look, to find the appropriate solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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