Subject: Daily performance summary for LiveSalesman team for Oct 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 09:05:13 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Khaled Sufian | 0 | 0 | 30 | 1 | 31
Hasan Nour | 0 | 6 | 9 | 2 | 17
Asma Salem | 0 | 1 | 24 | 3 | 28
Malek Hosan | 0 | 2 | 1 | 12 | 15
Jok Kuol | 0 | 0 | 0 | 0 | 0
Javed Aslam | 5 | 0 | 11 | 8 | 24
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 0 | 1 | 0 | 0 | 1
RAMI KASSAM | 0 | 0 | 6 | 1 | 7
Abdulmajeed Alanzy | 0 | 5 | 45 | 4 | 54
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0
Shaha alsubaie | 0 | 0 | 1 | 1 | 2
Grand Total | 5 | 15 | 127 | 32 | 179

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 4
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delivery Status | 36
| | Wrong commitments | 1
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | (blank) | 8
| | Cancelation | 1
| | Refunds after Return | 4
| | Return item not received | 1
| | Return Request Initiation | 1
Customer Services Total | | | 70
No Answer | (blank) | (blank) | 1
| No Answer | (blank) | 1
| | No Answer | 1
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 2
| | Offers | 1
| | Promo Code | 1
| | Store Availability | 2
| | Website/App Issues | 4
| Product Related | (blank) | 1
| | Product Specification | 5
PreSales Total | | | 16
Grand Total | | | 89

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 0 | 1
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 0 | 1 | 0 | 0 | 1 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 4 | 0 | 0 | 3 | 0 | 2 | 9
Malek Hosan | 20 | 11 | 6 | 12 | 3 | 7 | 59
Hasan Nour | 8 | 6 | 1 | 1 | 3 | 7 | 26
Asma Salem | 17 | 1 | 2 | 1 | 1 | 1 | 23
RAMI KASSAM | 3 | 0 | 0 | 2 | 0 | 2 | 7
Abdulmajeed Alanzy | 7 | 2 | 0 | 1 | 1 | 0 | 11
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Khaled Sufian | 2 | 0 | 0 | 0 | 0 | 0 | 2
Shaha alsubaie | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 63 | 20 | 9 | 20 | 8 | 19 | 139

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 1 | 2 | 0 | 1 | 0 | 4 | 8
Hasan Nour | 6 | 0 | 0 | 0 | 0 | 2 | 8
Mohammed Abdulwahed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 12 | 4 | 0 | 2 | 1 | 7 | 26

Please feel free to reach out for any further clarifications.