Subject: Daily performance summary for LiveSalesman team for Oct 6th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Oct 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 6th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 2 | 0 | 8 | 0 | 1 | 11
Mosab Mohammed Abdalla Nasreldin | 3 | 7 | 18 | 0 | 7 | 35
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 2 | 0 | 0 | 2
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 2 | 5 | 0 | 0 | 7
Jok Kuol | 0 | 4 | 38 | 0 | 1 | 43
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 2 | 6 | 39 | 0 | 6 | 53
Mohammed Ali | 5 | 1 | 16 | 0 | 10 | 32
RAMI KASSAM | 0 | 2 | 16 | 0 | 0 | 18
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 2 | 2
Shaha alsubaie | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 22 | 142 | 0 | 27 | 203

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 2
| | Delivery Status | 34
| | Partial Delivery | 1
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint within Warranty | 10
| Refunds and Cancelations | Cancelation | 3
| | Refund for Other reason | 1
| | Refunds after Return | 6
| | Return item not received | 2
| | Return Request Initiation | 6
Customer Services Total | | | 73
Live Sales | Pre-Sale | Help placing new order | 1
Live Sales Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | Offers | 4
| | Store Availability | 10
| | Store Location | 2
| | Using Shukran Points | 1
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 4
| | Delivery Time | 3
| | Return Policy | 1
| Product Related | (blank) | 1
| | Combo | 1
| | Pricing | 1
| | Product Specification | 61
PreSales Total | | | 90
Grand Total | | | 166

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 7 | 0 | 0 | 0 | 0 | 0 | 7

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 1 | 0 | 0 | 0 | 2 | 4
Ankit Kumar | 10 | 2 | 4 | 1 | 1 | 2 | 20
Yahkoob Erachat | 4 | 0 | 2 | 1 | 0 | 1 | 8
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 3 | 0 | 4
Mohammad Faizan | 0 | 1 | 2 | 2 | 1 | 0 | 6
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 1 | 0 | 1 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 5 | 2 | 0 | 0 | 0 | 0 | 7
RAMI KASSAM | 5 | 2 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 32 | 8 | 9 | 5 | 5 | 5 | 64

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 5 | 0 | 0 | 0 | 0 | 1 | 6
Yahkoob Erachat | 1 | 0 | 0 | 0 | 1 | 0 | 2
Waseem Ahemad . Khan | 2 | 0 | 0 | 2 | 0 | 0 | 4
Murtaza Kutiyanawala | 0 | 0 | 1 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 7 | 0 | 0 | 0 | 0 | 0 | 7
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 2 | 1 | 2 | 1 | 1 | 23

Please feel free to reach out for any further clarifications.