Subject: Tech Support Candidate - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Oct 2021 06:23:40 -0400

| | Tech Support Test

Name | Vivek Kumar
E-mail | [email-masked]
Phone Number | (+91) 7982081484
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangloi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Factech Automation Solutions Private Limited | Account Manager | 20 October | 29095
Previous Employer 1 | Spider Software PVT Limited | Support Executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check the error messages then I'll act accordingly. If it is related internet connectivity like if it has active Internet connection, speed of Internet etc then I'll fixed the problem. Also we have experienced that websites server is down so it's better to wait till the server issues is fixed.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The following are the steps :-

1. First open the Bluetooth of the speaker and also the phone Bluetooth functionality.
2. Now in phone Bluetooth settings, we will scan for the bluetooth name for the bluetooth speaker, in most cases the bluetooth name is brand name or model number.
3.Once we have discovered the bluetooth name of the speaker, then will click on it to pair the bluetooth speaker.
Now you are ready to play the audio you want.

What according to you makes you a good candidate for customer service or technical support job?

The following are the skills :-
1.Active listening to understand the customer query or problem.
2.Being calm even at heat moment.
3.Making Customers feels he is important.
4. Providing the one stop solutions, if it's not there then provide the workaround.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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