Subject: Daily performance summary for LiveSalesman team for Oct 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Oct 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 3 | 0 | 0 | 3
Malek Hosan | 1 | 1 | 2 | 5 | 9
Khaled Sufian | 0 | 0 | 17 | 0 | 17
Mohammed Abdulwahed | 0 | 0 | 7 | 0 | 7
Asma Salem | 0 | 3 | 34 | 15 | 52
Amir Aziz | 2 | 0 | 0 | 0 | 2
Hasan Nour | 1 | 1 | 22 | 8 | 32
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Syed Ataullah | 0 | 0 | 1 | 0 | 1
Jok Kuol | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 7 | 4 | 11
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 8 | 58 | 11 | 77
Javed Aslam | 0 | 0 | 8 | 0 | 8
Hessah Alosaimi | 0 | 0 | 0 | 1 | 1
Grand Total | 4 | 16 | 156 | 44 | 220

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | (blank) | 1
| | Delivery Status | 47
| | Missing items\parts | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 2
| | Complaint within Warranty | 5
| Refunds and Cancelations | (blank) | 2
| | Cancelation | 1
| | Refund for Other reason | 1
| | Refunds after Return | 2
| | Return item not received | 2
Customer Services Total | | | 66
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | (blank) | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 1
| Policy Related | Return Policy | 3
| Product Related | (blank) | 1
| | Product Specification | 17
PreSales Total | | | 25
Grand Total | | | 94

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 1 | 0 | 0 | 0 | 0 | 1
Amir Aziz | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 1 | 1 | 0 | 0 | 1 | 0 | 3

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 2 | 1 | 0 | 2 | 5
Malek Hosan | 25 | 11 | 9 | 7 | 5 | 10 | 67
Hasan Nour | 11 | 4 | 2 | 2 | 2 | 5 | 26
Asma Salem | 20 | 2 | 3 | 1 | 1 | 1 | 28
RAMI KASSAM | 3 | 0 | 0 | 2 | 0 | 2 | 7
Abdulmajeed Alanzy | 9 | 3 | 0 | 2 | 1 | 0 | 15
Khaled Sufian | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 1 | 0 | 0 | 1
Mohammed Abdulwahed | 0 | 1 | 0 | 0 | 0 | 0 | 1
samah Alharby | 0 | 1 | 0 | 0 | 0 | 0 | 1
Hessah Alosaimi | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 69 | 22 | 16 | 17 | 9 | 20 | 153

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1 | 2
Malek Hosan | 7 | 1 | 0 | 2 | 1 | 4 | 15
Mohammed Abdulwahed | 0 | 0 | 0 | 1 | 0 | 0 | 1
Hamza.abuazzam Nouri Abuazzam | 0 | 1 | 0 | 0 | 0 | 0 | 1
Yahia Sholkami Taha | 1 | 0 | 0 | 0 | 0 | 0 | 1
Abdulmajeed Alanzy | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Asma Salem | 1 | 0 | 0 | 0 | 0 | 0 | 1
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 16 | 2 | 0 | 3 | 2 | 5 | 28

Please feel free to reach out for any further clarifications.