Subject: Daily performance summary for LiveSalesman team for Oct 5th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Oct 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Oct 5th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Waseem Ahemad . Khan | 2 | 2 | 13 | 0 | 3 | 20
Mosab Mohammed Abdalla Nasreldin | 2 | 5 | 16 | 0 | 4 | 27
Malek Hosan | 0 | 6 | 21 | 0 | 0 | 27
Khaled Sufian | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Asma Salem | 0 | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Hasan Nour | 0 | 1 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 7 | 20 | 0 | 17 | 46
Syed Ataullah | 1 | 0 | 0 | 0 | 1 | 2
Jok Kuol | 0 | 3 | 32 | 0 | 3 | 38
RAMI KASSAM | 0 | 8 | 27 | 0 | 0 | 35
Yahkoob Erachat | 0 | 5 | 0 | 0 | 0 | 5
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hessah Alosaimi | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 37 | 129 | 3 | 28 | 204

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 6
| | Delayed Delivery (HH) | 1
| | Delivery Status | 31
| | Partial Delivery | 3
| | Reschedule Delivery | 2
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 3
| | Delay collection | 1
| | Product issue | 1
| | Refund for Other reason | 2
| | Refunds after Return | 4
| | Return Request Initiation | 2
Customer Services Total | | | 67
Mattress Related | Post-Sales | Sagging | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | Other Enquiry | (blank) | 1
| | Offers | 6
| | Store Availability | 13
| | Store Location | 4
| | Website/App Issues | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | Combo | 1
| | Pricing | 2
| | Product Specification | 71
PreSales Total | | | 103
Grand Total | | | 174

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 4 | 1 | 0 | 0 | 0 | 0 | 5
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 3 | 0 | 0 | 0 | 0 | 0 | 3
Syed Ataullah | 1 | 0 | 0 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 1 | 0 | 0 | 0 | 0 | 11

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 2 | 3
Ankit Kumar | 8 | 7 | 2 | 1 | 1 | 2 | 21
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 3 | 0 | 5
Mohammad Faizan | 0 | 1 | 2 | 2 | 0 | 0 | 5
Javed Aslam | 0 | 0 | 0 | 1 | 0 | 0 | 1
Malek Hosan | 2 | 0 | 1 | 0 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 0 | 0 | 0 | 4
RAMI KASSAM | 6 | 0 | 0 | 0 | 0 | 0 | 6
Jok Kuol | 4 | 0 | 0 | 0 | 0 | 0 | 4
Hasan Nour | 1 | 0 | 0 | 0 | 0 | 0 | 1
Yahkoob Erachat | 4 | 0 | 0 | 0 | 0 | 0 | 4
Grand Total | 30 | 10 | 5 | 4 | 4 | 4 | 57

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mosab Mohammed Abdalla Nasreldin | 2 | 0 | 0 | 0 | 2 | 0 | 4
Mohammed Ali | 2 | 0 | 0 | 1 | 0 | 0 | 3
Waseem Ahemad . Khan | 5 | 1 | 1 | 1 | 0 | 0 | 8
Murtaza Kutiyanawala | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 6 | 1 | 0 | 0 | 0 | 0 | 7
Javed Aslam | 1 | 0 | 0 | 0 | 0 | 0 | 1
Jok Kuol | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 17 | 3 | 1 | 2 | 2 | 0 | 25

Please feel free to reach out for any further clarifications.