Subject: Tech Support Candidate - Kushagra Singh Kushagra
From: Kushagra Singh Kushagra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Oct 2021 12:44:18 -0400

| | Tech Support Test

Name | Kushagra Singh Kushagra
E-mail | [email-masked]
Phone Number | (0124) 8851626629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Garage Cowork Pvt ltd | Assistant Manager | 06/10/21 | 50000
Previous Employer 1 | Rolta india limited | Senior engineer | 10/06/21 | 33600
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* First of all check the internet connection.
* If internet is working ok then clear the browser cache.
* If problem is still persist then ping the website and check website is working or ping from network.
* Try to open the same in other browser too.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Power on the Bluetooth speaker.
* Enable the Bluetooth feature in speaker.
* Enable the bluetooth feature available in the mobile phone.
* Click on, available devices in bluetooth section.
* Select your bluetooth speaker by name.
* Now speaker is connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | * Listen customer query carefully and provide them a appropriate solution as per the raised query, also take the follow up call once the query is resolved.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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